Christmas Shipping Information
Empress closes for the Christmas Holiday Celebrations on 21.12.24 @ 3.00pm and re-opens 03.01.25 @ 9am.
Last order shipping date is Friday 20.12.24 in line with carrier & Royal Mail business collections. We will do our very best to ship as many orders up to this point as possible. Inevitably orders received particularly on the 20th may not ship that day (despite our best efforts). If orders are needed urgently please consider the priority service information provided below.
Between the 21.12.24 & 03.01.25 parcels will not leave Empress.
Once we are back open orders will be despatched in date order of receipt. We will work incredibly hard to ensure orders are shipped quickly but please do keep in mind we will have been closed for a week so despatch may take a few days after our return.
Next Day Orders received during the break will be shipped on the 03.01.25 or 06.01.25.
Overall Timeline
Please do consider all the below info. but for a quick snapshot of delivery options up to and throughout the Christmas Period:
- 12.12.24 to 03.01.25 - we recommend upgrading your delivery option if your order is time-sensitive.
- 18.12.24 - Empress suggested cut off for 1st Class orders reaching you by the 24.12.24 (this is not a guaranteed service).
- 20.12.24 - Until 12noon. Cut off for Next Day orders. Next Day orders placed on the 20th up until 12 noon may be delivered either 21st or 23.12.24 - however,
please keep in mind carriers are stretched at this time of year. - 21.12.24 to 03.01.25 - Any order placed in this period - regardless of service selected - will be delivered 04.01.25 at the earliest (service selection dependent).
- To guarantee delivery by the 06.01.24 you must select Next Day as your shipping option throughout the Christmas Period and we will ship with our priority carrier on the 03.01.25.
Your Order Is Time Sensitive
If your order is time sensitive we recommend from the 14.12.24 until 03.01.25 to upgrade your shipping option to ensure swift arrival (please do take account of the delivery schedules highlighted above).
£3.45 Flat Fee
We operate a flat fee of £3.45 for UK domestic shipping. For our full shipping info - read on...
Shipping Info
Click & Collect
Select the Click & Collect option during checkout and you will not be charged a picking & packing fee.
One of the Empress team will let you know as soon the order is ready to collect.
To avoid a wasted trip or delay we politely request that you wait until a member of our team has messaged or called before visiting the warehouse to collect.
Collection is from our warehouse in Colne, Lancashire.
Second Class Royal Mail
Flat Fee £3.45
Usually despatched with Royal Mail but we may use a carrier depending on order size.
First Class Royal Mail
Up to value
£10.00 – £4.80
£20.00 – £5.00
£50.00 – £6.60
£50.01+ – £7.60
Usually despatched with Royal Mail but we may use a carrier depending on order size.
Next Day (orders before 12.00)
Up to value
£10.00 – £10.40
£20.00 – £12.10
£50.00 – £12.95
£50.01+ – £12.95
NB next day delivery excludes Saturday, Sunday & Bank Holidays.
EU Delivery
Up to value
£10.00 – £6.50
£50.00 – £10.00
£120.00 – £12.50
£120.01+ – £30.00
Large and bulky items may be subject to different shipping info.
However please don't worry we will always contact you to discuss first and you have the final decision.
Please be aware you are responsible for any duties charged by your home country.
Rest Of World
Up to value
£50.00 – £12.50
£100.00 – £16.50
£100.00+ – £20.00
Large and bulky items may be subject to different shipping info.
However please don't worry we will always contact you to discuss first and you have the final decision.
Please be aware you are responsible for any duties charged by your home country.