Terms and Conditions

Your details are strictly confidential.

Our success is based on the strong traditions of quality, value for money and a genuine care for our customers and contacts which we, as a family, team and business, have built up for over 95 years.

Empress Mills (1927) Ltd. will not disclose your information to third parties. We will never sell or pass on your name and address to any other organisation for their commercial use. Businesses that occasionally process information on our behalf (e.g. printers who need certain details to print our mailings) may be given limited access to your details. However these companies will under no circumstances use your details for anything other than Empress Mills related tasks.

By placing an order or registering on our website you are consenting to the collection, processing and use of all the information you provide to Empress Mills (1927) Ltd.

At any time you can contact us and ask to be removed from our records:
Contact: Tel. 01282 863181 or Email: info@empressmills.co.uk or Postal: Empress Mills, Glyde Works, Byron Road, Colne, Lancashire, BB8 0BQ.

Product Descriptions on our Website

We take all reasonable care to ensure that all Product Descriptions are correct at the time when the relevant information was first entered onto the Website. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise. Please contact us if you are unhappy with your order.

Product Availability

The Website features Products that have been carefully selected for sale on the Website. Products are subject to availability so once a Product has sold out it will be taken off the Website at the earliest opportunity and may not be available again. If for some reason a product goes out of stock after you have ordered we will notify you as soon as possible and offer a range of options including backorder, a substitute or a refund.

Payment & Payment Methods

We only accept payment for Orders in pounds (£) sterling.

If you pay for your Order using a payment card with a foreign currency denominated account, the account will still be taken in pounds sterling (£) at the foreign exchange rate applied by your relevant credit card provider or bank at the time of processing your Order. Your international credit card provider or bank will determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.

Contract cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

If you are an EU customer, you have the right to cancel your contract at any time up to fourteen days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen days will start the day after you receive the last product on your order.

Please only return goods after considering our Returns Policy below.

If, for any reason, you wish to cancel your contract before your order has been dispatched please let us know as soon as possible: Tel: 01282 863181, Email: info@empressmills.co.uk

EU citizens have their rights to return goods protected under the EU Distance Selling Directive

If you are a Non-EU customer, then these legal rights do not apply to you. In the event that you do not wish to keep your Order, you need to send this back to us within fourteen days after the day on which you receive your order. Please only return goods after considering our Returns Policy below.

Refunds on an EU Order
Within seven days of us receiving your order back, we will refund you the original purchase price for your order, provided that you return the product(s) to us in a saleable condition. Please be aware for orders including cut fabric(s) this may be different. Please contact us for any clarification if needed.

Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you. Certain countries permit refunds of customs duties paid on products you subsequently return. However, you will need to apply to your local authority to process that.

Refunds on a Non-EU Order
If you placed your Order online and paid for it to be delivered to a Non-EU country, then within fourteen days of receiving your Order back by post we will refund you the original purchase price for your Order, provided that you return the product(s) to us in a saleable condition. Please be aware for orders including cut fabric(s) this may be different.
Please contact us for any clarification if needed.

Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you. Certain countries permit refunds of customs duties paid on products you subsequently return. However, you will need to apply to your local authority to process that.

Custom Duties & Import Taxes

Whether inside or out of the EU, Empress Mills is not responsible for customs duties in your home country. We will help with the information where we can but cannot guarantee the accuracy of such. Items will be sent by us to you and responsibility for import costs are that of the customer. 

Promotional discounts and refunds
If a promotional discount applied to your order originally, then the same discount will be applied to each product of your order that you return. This means you will only be refunded the amount that you originally paid for your order or any given Product. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.

Liability and Indemnity